Shipping Policy

Hello and thank you for supporting our small shop in Japan! 🧡 Every order you place helps us continue to create cute and thoughtful items we hope bring a little more joy into your day. Below you'll find all the important information about how we pack and ship your order.

🛍 Where We Ship

We currently ship to the following countries:

🇯🇵 Japan

🇦🇺 Australia

🇨🇦 Canada

🇭🇰 Hong Kong

🇮🇩 Indonesia

🇳🇿 New Zealand 

🇵🇭 Philippines

🇸🇬 Singapore

🇰🇷 South Korea

🇹🇼 Taiwan

🇬🇧 United Kingdom

If you don't see your country,  unfortunately we don't ship there yet, but hopefully as we grow one day we can!

📅 Processing Time

All items are packed with care by our small team. Please allow 3–7 business days for your order to be prepared and shipped.
This does not include weekends or Japanese public holidays.

🚚 Shipping Options & Rates

We ship all orders from Japan using Japan Post. You can choose between the following shipping methods at checkout:

- EMS (Express Mail Service) – Delivery usually takes around 10 business days.

- Small Packet (Air Mail) – Delivery usually takes up to 30 business days.

Domestic Note: Free shipping within Japan for orders over 1,000 yen. For orders under 1,000 yen, a flat rate of 185 yen (tax included) will be charged nationwide, including Hokkaido and Okinawa.)

Please note: delivery times may vary depending on customs processing and local postal services.

✈️ Customs & Import Fees

International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
These charges are the responsibility of the buyer and are not included in our shipping fee.

❗ Lost or Delayed Mail

If your package hasn't moved or arrived in 30+ days (outside Japan), please contact us and we will do our best to help you look into it.

🔁 Returns & Store Credit

At this time, we do not offer refunds or accept returns for change-of-mind purchases.

However, if there is an issue with your order (e.g. wrong product received, damaged product*), please contact us within 7 days of delivery with your order number.
We’ll be happy to offer store credit or a replacement if applicable. We may ask for a photo of the issue to better assist you.

*Our keychain frames may have very light surface scuffs that occurred during the production process. These small marks do not affect functionality or the overall appearance once a photo is inside the frame, but we want to be transparent so you know what to expect. We’re actively working with our suppliers to minimize this in future batches.

Because these light scuffs are a normal part of our current production process, they are not considered damage and are not eligible for returns or refunds.

💌 Questions?

Please feel free to reach out via our contact page or email us at hellotamagotown@gmail.com.

Thank you again for supporting our tiny shop. Every single order means the world to us!